Push the Button: Unpacking Quivr's Powerful Support and Community
Ever logged into a new software platform, seen a "Support" button, and hesitated? At Quivr, we want you to push that button! In our latest "What Does This Button Do?" video, Will Kaplan and I reveal how Quivr's support and education empower you to master our CRM, transforming it into a seamless extension of your firm.
The Power of Smart Support
Just like moving from a push mower to a powerful riding mower, potent tools can seem complex. Our approach simplifies this. We aim to get you to that "mowing your lawn super easily" stage fast, and then help you add "attachments" for more advanced operations when you're ready.
Your Go-To: The Quivr Community
Clicking the Support button takes you to our comprehensive Community – a vast, ever-growing library designed for you.
New User Onboarding Course: A dedicated course to teach you the essentials, designed so you can quickly become as efficient in Quivr as you were in your previous CRM.
Hundreds of Up-to-Date Videos: We're constantly adding new content, covering everything from basic tasks to complex workflows. Unlike outdated online articles, our videos are always current with Quivr's latest features.
Search and Solve: Our Community is built for quick answers. Search and find solutions in seconds, often faster than submitting a ticket.
Direct Help When You Need It
When the Community doesn't quite cover it, we offer direct support:
Ticketing System: Submit a ticket and often receive a personalized video response. These solutions frequently become new Community resources, benefiting everyone.
Office Hours: Join Steve, Will, and Ashley every Wednesday for two hours of live Q&A. Bring any question – from navigation to complex operational challenges. We often provide direct, even consulting-level, assistance, helping teams build custom dashboards or solve intricate problems on the spot.
Your Feedback Drives Our Growth
Your engagement with our support channels is vital. Most Quivr enhancements and new features come directly from your insights and needs. We're building this CRM with you.
So, please, don't hesitate. If you have a legitimate question or issue, communicate it. Even if it's beyond our direct scope, we can often point you to the right resources.
At Quivr, powerful technology comes with powerful, accessible support. Go ahead, push that button! We're here to help you every step of the way.
