Salesforce just made a major update to email syncing (Einstein Activity Capture)—so what actually changed, and what does it mean for you?

In this Office Hours session, we break down the shift from “shadow data” to fully reportable email records inside Salesforce—and why this is a big deal for both current Quivr users and firms evaluating their CRM setup.

This isn’t just a technical update—it impacts how you track client communication, report on activity, and even whether you still need third-party tools.

Here’s what you need to know:

📧 What Einstein Activity Capture is (and what changed)

🗂️ Why emails are now real, reportable records in your CRM

📊 How this improves reporting, dashboards, and workflows

💰 Whether you can replace tools like Match My Email

⚠️ What this does not replace (compliance archiving)

🤖 How this sets the stage for future AI capabilities in Salesforce

For current users: this will help you decide how (and if) to update your setup.

For prospective users: this is a look at how Quivr + Salesforce is evolving to build a more powerful, data-driven CRM.